Shipping & Returns

Shipping Policy

Free Shipping

We offer free tracked standard shipping on all orders to the United States. No minimum order is required.

Shipping Destination

At this time, we only ship to addresses within the United States.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing time does not include weekends or public holidays.

Estimated Delivery Time

Once shipped, orders are estimated to arrive within 6–12 business days. Delivery times are estimates and may vary due to customs inspection, carrier delays, weather, holidays, or other factors outside our control.

Shipping Origin

All orders are fulfilled and shipped from China via international tracked shipping carriers. Packages may be subject to customs inspection upon entry into the United States.

Customs, Duties & Import Taxes

For most low-value personal jewelry orders shipped to the United States, no additional import duties are usually charged upon delivery. We do our best to keep your checkout price clear and transparent.

Please note that packages may still be subject to customs inspection. In the rare event that customs duties, taxes, or import fees are assessed by local authorities or carriers, these charges are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 1–3 business days for tracking information to update after shipment.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed, lost, or stuck in transit, please contact us at hello@stillwaterbeads.com. We will help check the tracking information and work with the carrier when possible.

Return & Refund Policy

Thank you for shopping with Stillwater Beads. We take pride in every handcrafted piece and want you to feel confident in your purchase. Please read our policy carefully before reaching out.

Return Window

You may request a return within 14 days of delivery.

Eligibility

To be eligible for a return, items must be unused, unworn, undamaged, and in their original condition and packaging. For hygiene and quality reasons, worn jewelry cannot be returned.

How to Start a Return

Please contact us first at hello@stillwaterbeads.com before sending anything back. If your return is approved, we will provide return instructions by email. We do not publish a return address publicly. Items sent back without prior approval will not be accepted.

Return Shipping

For non-defective returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, or incorrect due to our error, we will work with you to make it right — this may include a refund, replacement, or partial refund. In many cases, we may not require the item to be sent back.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 72 hours of delivery at hello@stillwaterbeads.com with clear photos of the item and packaging so we can resolve it promptly.

Natural Stone & Handmade Variations

Natural stones and beads may vary slightly in color, texture, size, and pattern — these are part of their unique, natural character and are not considered defects. As each piece is handcrafted, slight variations in length, bead arrangement, or finish may occur.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.

Non-Returnable Items

The following items are not eligible for return: worn or used items, final sale items, gift cards, custom or personalized orders, and items returned without prior authorization.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate changes or cancellations.

Questions

If you have any questions about your shipment, please contact us at hello@stillwaterbeads.com.