Refund policy

Return & Refund Policy

Thank you for shopping with Stillwater Beads. We take pride in every handcrafted piece and want you to feel confident in your purchase. Please read our policy carefully before reaching out.

Return Window You may request a return within 14 days of delivery.

Eligibility To be eligible for a return, items must be unused, unworn, undamaged, and in their original condition and packaging. For hygiene and quality reasons, worn jewelry cannot be returned.

How to Start a Return Please contact us first at hello@stillwaterbeads.com before sending anything back. If your return is approved, we will provide return instructions by email. We do not publish a return address publicly. Items sent back without prior approval will not be accepted.

Return Shipping For non-defective returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, or incorrect due to our error, we will work with you to make it right — this may include a refund, replacement, or partial refund. In many cases, we may not require the item to be sent back.

Damages & Issues Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 72 hours of delivery at hello@stillwaterbeads.com with clear photos of the item and packaging so we can resolve it promptly.

Natural Stone & Handmade Variations Natural stones and beads may vary slightly in color, texture, size, and pattern — these are part of their unique, natural character and are not considered defects. As each piece is handcrafted, slight variations in length, bead arrangement, or finish may occur.

Exchanges We do not offer direct exchanges. If you'd like a different item, please return your eligible item and place a new order.

Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.

Non-Returnable Items The following items are not eligible for return: worn or used items, final sale items, gift cards, custom or personalized orders, and items returned without prior authorization.

Order Changes & Cancellations If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate changes or cancellations.